Komodo Snorkeling Tours establishes these Booking Terms & Conditions, effective 22 May 2026, to ensure clarity and mutual understanding for all participants booking our Komodo snorkeling experiences. Our policies govern the reservation process, payment schedules, and provisions for cancellations or tour modifications. In 2025, over 15,000 travelers engaged in snorkeling activities within Komodo National Park, with an estimated 60% choosing multi-day tours. This document outlines the contractual agreement between you and Komodo Snorkeling Tours, detailing responsibilities and procedures for tours originating from Labuan Bajo.
Booking & Deposit Policy
A booking is formally confirmed upon receipt of a non-refundable deposit, which constitutes 25% of the total tour price. This deposit must be paid within seven (7) calendar days of receiving your initial booking confirmation. For tours scheduled within 45 days of the booking date, the full payment is required immediately to secure the reservation. Komodo Snorkeling Tours requires all lead bookers to be at least 18 years of age at the time of booking. The remaining balance for all tours is due 60 days prior to the scheduled tour departure date, ensuring sufficient time for operational planning and resource allocation. Failure to meet these payment deadlines may result in the automatic cancellation of your reservation without prior notice, and any deposit paid will be forfeited. We process approximately 300 bookings monthly during peak season, operating with a maximum of 18 participants per small-group tour to ensure a quality experience.
Payment & Pricing Structure
All tour prices are quoted in United States Dollars (USD) and are inclusive of local taxes as of 22 May 2026. Payments can be made via bank transfer or major credit cards; specific details are provided upon booking. The agreed-upon price at the time of booking is guaranteed, except in cases of unforeseen government tax increases or fuel surcharges exceeding 10% of our operational costs. Such adjustments, if necessary, will be communicated at least 30 days prior to departure. Our day trips typically range from USD 80-150 per person, while 3-day, 2-night liveaboards start from USD 250-450. Inclusions for each tour are explicitly detailed in the tour description on our website, specifying items such as meals, snorkeling gear, and guide services. Exclusions generally include personal travel insurance, international or domestic flights, and optional gratuities. Komodo Snorkeling Tours processed over USD 1.5 million in tour payments in 2025, maintaining transparent pricing across all offerings.
Cancellation & Refund Policy
Cancellations initiated by the client must be submitted in writing via email to Komodo Snorkeling Tours. The effective date of cancellation is the date we receive the written notification. For cancellations received 60 days or more prior to the tour departure, 75% of the total tour price will be refunded, minus the initial non-refundable deposit and a USD 50 administrative fee. Cancellations between 30 and 59 days before departure will incur a 50% cancellation fee, in addition to the forfeited deposit. For cancellations within 29 days of the departure date, or for no-shows, no refund will be issued. We recommend all participants secure comprehensive travel insurance to mitigate potential losses from unforeseen cancellations. In 2025, less than 5% of bookings were cancelled due to client-initiated reasons, demonstrating strong commitment from our guests. Full details regarding our refund processing times, which typically take 10-15 business days, are available upon request.
Tour Changes & Force Majeure
Komodo Snorkeling Tours reserves the right to modify or cancel any tour due to circumstances beyond our control, defined as force majeure. These may include, but are not limited to, adverse weather conditions (e.g., tropical storms, high waves), natural disasters (e.g., volcanic activity, earthquakes), governmental actions (e.g., sudden park closures, travel restrictions), or significant operational issues (e.g., mechanical failure of vessels). In such instances, safety remains our highest priority, influencing decisions that may alter itineraries or departure times. If a tour is cancelled by Komodo Snorkeling Tours due to force majeure before departure, clients will be offered a choice of an alternative tour date or a credit voucher for future use, valid for 18 months. Partial refunds may be considered on a case-by-case basis, deducting any incurred non-recoverable costs. In 2025, approximately 8% of our tours experienced minor itinerary adjustments due to weather conditions, with less than 1% requiring full cancellation. Information on Indonesian weather patterns can be found on official meteorological sites or through the Indonesia.travel portal.
Participant Responsibilities & Safety
Participants are responsible for ensuring they are medically and physically fit for snorkeling activities and for adhering to all safety instructions provided by our guides. Full disclosure of any medical conditions, allergies, or physical limitations is mandatory during the booking process to allow our team to assess suitability and provide appropriate support. All participants must wear personal flotation devices (life jackets) when instructed, and follow designated entry and exit procedures from the vessel into the water. Our vessels are equipped with emergency oxygen and first-aid kits, and all guides hold valid first-aid certifications. We strongly advise obtaining comprehensive travel insurance covering medical emergencies, evacuation, and trip cancellation, with a minimum coverage of USD 100,000. Failure to comply with safety regulations may result in exclusion from activities without refund. In 2025, Komodo Snorkeling Tours conducted over 2,000 safety briefings, emphasizing responsible interaction with marine life and adherence to Komodo National Park regulations. More details on responsible tourism can be found on the Kementerian Pariwisata dan Ekonomi Kreatif (Kemenparekraf) website.
Key Participant Obligations
To ensure a safe and enjoyable Komodo snorkeling experience for all, participants are expected to fulfill the following obligations:
- Medical Fitness Disclosure: Inform Komodo Snorkeling Tours of any pre-existing medical conditions, allergies, or physical limitations that could affect your ability to participate in snorkeling activities. This information is confidential and critical for your safety.
- Adherence to Briefings: Attend and fully understand all pre-tour and on-board safety briefings. Instructions from guides regarding water entry, exit, marine life interaction, and emergency procedures must be followed without exception.
- Equipment Care: Utilize provided snorkeling equipment (mask, snorkel, fins, life vest) responsibly and report any damage or malfunction to the crew immediately. Participants are liable for significant damage or loss of equipment due to negligence.
- Environmental Respect: Observe all Komodo National Park rules and guidelines concerning marine conservation. This includes refraining from touching coral, feeding wildlife, or leaving any trash behind. Fines of up to USD 500 can be imposed by park authorities for violations. For more information, consult the Komodo National Park Wikipedia page.
- Personal Belongings: Take full responsibility for personal belongings. Komodo Snorkeling Tours is not liable for loss, theft, or damage to personal items during the tour. We recommend minimizing valuables brought on board.
- Timeliness: Arrive punctually at designated meeting points and adhere to the tour schedule. Delays caused by late arrivals may result in missed activities or additional costs, which will be borne by the participant.
- Travel Insurance: Maintain valid travel insurance for the duration of the tour, covering medical emergencies, personal accident, trip cancellation, and repatriation. Proof of insurance may be requested prior to departure for tours exceeding one day.
For further information or specific inquiries regarding your booking, please refer to our About Us page or contact our customer service team directly. These terms are subject to change, with the latest version always available on our website.